Terms of use
It’s necessary to be of legal age in order to make a purchase on our website.

It’s essential that in your registration you provide us with a mobile phone number or landline and an email address to enable the shipment or for additional needs that may arise. We need this information only for purposes of formalising the purchase.

The usual means of contact to make notifications about the order will be the email.

Graftobian guarantees the correct and safe handling of the data that you provide, not selling them nor giving them to third parties under any concept.

Buyer's Rights and Return Policy
Graftobian guarantees its customers the possibility of canceling their order for free if the cancellation is communicated before the order has arrived the carrier for shipment.

The customer will have fifteen days from the reception of the order to resolve the contract and make the return of the product purchased. The customer will notify Graftobian within the stipulated period and by any means admitted in law, his desire to exercise the right to terminate the contract. In these cases, Graftobian will refund the money of the purchase (not the transport) through the same form of payment made by the customer. If the reason for the return is that a delivered product has defects, Graftobian will also run with the cost of shipping.

The customer may return any item purchased on the Graftobian website if the products have not been opened or used and retain their original seal or packaging. In these cases, Graftobian will refund the money of the purchase through the same form in which the payment was made by the customer, or a credit will be made in his personal account.

If the customer receives a product not requested by Graftobian mistake, the correct product will be delivered to the customer without any additional charge. For any incident related to the return of articles you can contact us at info@graftobianeurope.com

Customer’s Liabilities
The customer undertakes to provide accurate information on the data requested in the user registration forms or order fulfillment, and to keep them updated at all times.

The customer agrees to accept all the provisions and conditions contained in these General Conditions of Contract understanding that with them we want to offer the best service for the type of activity developed by Graftobian.

The customer also undertakes to keep confidential the personal access keys to our website.

The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual delivery time (Monday through Friday from 9:00 a.m. to 2:00 p.m. and from 16:00 p.m. 00 to 19:30). In case of breach by the customer, Graftobian shall have no responsibility for the delay or impossibility of delivery the order requested by the customer.

Taxes
The prices of the products displayed on the Graftobian website include the Value Added Tax (VAT). The purchases that are going to be delivered within the Spanish territory will be subject to VAT.

Contents and information provided on the website

Graftobian reserves the right to modify the commercial offer presented on the website (product modifications, prices, promotions and other commercial and service conditions) at any time. The prices of products for sale on the website may be subject to changes due to changes in the manufacturer's tariff, currency changes in imported products and other causes beyond our control.

If there is a typographical error in any of the prices shown on the website and some customer makes a purchase based on this mistake, Graftobian will notify the customer of such error and the customer will have the right to cancel their purchase for free.

The contents of the Graftobian website could, on occasion, show provisional information on some products. In the event that the information provided doesn’t correspond to the characteristics of the product, the customer will have the right to cancel the purchase for free.