Gastos de envío y entrega

Once the shipment leaves our warehouse, you will receive the order within 3 - 4 working days at the provided address The customer agrees to provide us with the correct shipping information. (The shipment will be made through an urgent carrier).

In case of not being at the provided address the carrier will leave you a notification and with it you will be able to contact them in order to agree the delivery.

It’s necessary to take into account that the following days are not working days: Saturdays, Sundays and holidays (both national and local) as well as the occasional holidays that Graftobian does in particular (holidays and exceptional holidays, always communicated previously on our social networks. For Example: Afternoon December 31).

Además todos los pedidos realizados a partir de las 14h (hora Española) serán despachados al día siguiente a partir del cual comenzarán a contar las 24h - 48h y en algunas ocasiones puede llegar a extenderse hasta las 72h.

Orders placed on Fridays will be dispatched on the following week.

Pick up at our Barcelona shop:

Free pick up at our shop.
Graftobian will tell the customer when they can pick up the products in our offices by email.

 C / LLULL 51, 4º5ª,
08005 Barcelona

Pick up time:
Monday to Friday
10:00 a.m. / 2:30 p.m.
4:30 p.m. / 8:30 p.m.


Shipping costs


The shipping costs of a standard package of up to 9 kg. For the Peninsula will be 4.75 euros.

For the Balearic Islands it will be 12.50 euros up to 9 kg.

For higher weights and combination of several products will be reflected at the end of your order and before making the payment.
Canary Islands, Ceuta and Melilla: Not currently available. (VAT included).

At all times and before you make your purchase effective, you will know how much the shipping costs will cost you.

 

Buyer's Rights and Return Policy 

Graftobian guarantees its customers the possibility of canceling their order for free if the cancellation is communicated before the order has arrived the carrier for shipment.

The customer will have fifteen days from the reception of the order to resolve the contract and make the return of the product purchased. The customer will notify Graftobian within the stipulated period and by any means admitted in law, his desire to exercise the right to terminate the contract. In these cases, Graftobian will refund the money of the purchase (not the transport) through the same form of payment made by the customer. If the reason for the return is that a delivered product has defects, Graftobian will also run with the cost of shipping.

The customer may return any item purchased on the Graftobian website if the products have not been opened or used and retain their original seal or packaging. In these cases, Graftobian will refund the money of the purchase through the same form in which the payment was made by the customer, or a credit will be made in his personal account.

If the customer receives a product not requested by Graftobian mistake, the correct product will be delivered to the customer without any additional charge. For any incident related to the return of articles you can contact us at info@graftobianeurope.com


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